Frequently Asked Questions
Product
You can click on my account at the top right and then press register here to request an account. Simply fill in the details and we will supply you with the account details as soon as possible.
Price tiers work depending on your order value. As you may have seen on our product pages, there is a button under the price that says price guide. It shows you how much you need to spend in order to qualify for the next tier.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be estimated at checkout, should the cost be greater than expected we'll send you an amended invoice.
It depends on where you are. Orders placed before 1pm are processed and shipped out the same day, any orders placed after 1pm will be shipped out the next day. UK orders will arrive a day after they're shipped, and any international orders usually arrive within 3-5 working days. Delivery details will be provided in your confirmation email.
For UK orders we use APC as our shipping carrier and for international orders we use FedEx, DHL and Aramex, depending on which country you are ordering from. If you want to request the use of a specific shipping carrier that we didn't list, don't hesitate to contact us.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us through our live chat or use one of the methods below and we will get back to you as soon as possible.